The BICC is formed of a group of key-resources of several business areas, whose objective is to manage programs, people, culture and infrastructure to promote and support the BI platform for the entire organization. Among the main activities developed by the BICC are:
- To promote self-sufficiency in the use of solutions;
- To establish a structure to support the needs of information;
- To proactively manage the services;
- To create internal capabilities.
RCI can assist your company in assembling this important organizational structure with its staff of trained business consultants with approved experience in the implementation of a BICC.
BICC Functional Areas
BI Program
- Manages and coordinates all the activities of the BICC and its interface with the business units;
- Defines the goals and strategies of the BI Model within the organization;
- Monitors the achievement of these goals in the long-term;
- Assures that the BI strategy within the corporation will be successfully executed;
- Manages the execution of all actions and projects within the organization.
Infrastructure Governance
- Responsible for the maintenance of the BI environment in the organization;
- Carries out preventive actions in the environment in order to maintain adequate functioning and performance;
- Identifies the need for adjustments in the existing infrastructure;
- Installs components or versions in the environment in order to solve problems identified as Bugs or proactive actions.
Data Governance
- Responsible for managing the availability, usability, integrity and security of the data employed in the company;
- Responsible for guaranteeing the continuity of the Data Warehouse model based on changes of origins and needs;
- Manages technical metadata in a way as to guarantee alignment with business metadata;
- Responsible for data standardization, quality and governance;
- Manages the integration of information with the BI environment.
License and Contract Management
- Responsible for managing contracts with suppliers, be them software, hardware or consulting;
- Responsible for managing licenses in use in the organization;
- Manages compliance of hired services in order to guarantee efficient support to the BICC Program;
- Interface between purchasing and legal areas in order to maintain existing contracts or expand to new products and services.
Change, Culture and Communication Management
- Responsible for providing knowledge in the use of BI applications to all the company’s business units;
- Responsible for managing changes of process in both technological and business areas so that the BI actions can be integrated with the business needs;
- Disseminates the BI culture through Coaching and Mentoring activities with the user community;
- Publicizes existing information as well as new projects and new functionalities;
- Its main function is to encourage the use of information and the construction of a BI culture in the entire organization.
Training
- Responsible for training users and internal developers;
- Delivers specific trainings of products and modules;
- Responsible for the elaboration of customized trainings to meet specific needs;
- Carries out orientation workshops for the application together with the Culture and Communication area.
Support
- Responsible for the continuous operation of the applications with effective monitoring of programmed executions;
- Responsible for opening and monitoring calls made to Hardware and Software suppliers;
- Support and assistance to problems or doubts related to the running of the environment and tools;
- Second-level assistance to final users;
- Performs as a receptor of the different solicitations of final users, which are then directed to specific areas within the BICC.
Best Practices
- Responsible for establishing best practices in the use of tools;
- Establishes the construction standards of the BI applications;
- Perform Quality Assurance procedures in the delivered applications;
- Identifies possible improvements in existing applications, based on the use of applications and new technologies.
Project Management Office and Software Factory
- Identification of new projects;
- Requirement survey with users;
- Test monitoring;
- Project documentation;
- Development of new applications;
- Validation with Users;
- Implantation of the applications in different environments.