Some issues have made the BI environment more complex:

• Evolution of BI Software functionalities;
• Level of integration among the different modules used;
• Growing demand;
• Urgency level of decisions that depend on BI;
• Risk that knowledge is concentrated with little resources.

RCI has a qualified and trained staff to manage and maintain the adequate functioning of the BI environment.

RCI is a recognized IBM Cognos Platinum Partner, having obtained the highest certification demanded by Cognos: the IBM Certified Solution Expert – Cognos. This assures that RCI’s clients can count on a highly qualified team of consultants, trained in the complete IBM Cognos Performance Management solution, in all platforms.

RCI Outsourcing services in IBM Cognos environments results in innumerous benefits that can be rapidly obtained:

• Incorporation of a group of qualified, trained and certified professionals, focused exclusively on the IBM Cognos environment, to meet the needs of company, providing superior quality results as well as to make the internal personnel more available to the company business.
• Cost reduction with internal personnel qualified for solution maintenance;
• Quickness in assistance and consequent reduction of time spent solving problems.
• Cost reduction with advanced training in the tools for the technicians responsible for the applications;
• Cost reduction in the acquisition of IBM Cognos tools and in the cost of acquisition of equipment (given that the IBM Cognos environment management can be executed completely remotely);
• On-line assistance from specialists in critical moments;
• High-speed long-distance assistance for day-to-day questions;
• Guaranteed well-functioning solution during the twelve months of the year, independently of holidays or departure of those responsible for the application;
• Guaranteed adequate degree of satisfaction of the investment made in the project.